A2 Hosting is one of the best web hosts according to our tests. This hosting provider is great for speed and powering projects or sites that are resource-demanding. It also has a relatively easy setup, making it a great choice for beginners.
However, since no matter how easy A2 Hosting might be, or how experienced a user is, the need to contact customer support arises most times. This might be because of issues related to billing, technical problems, migration, etc.
Fortunately, A2 Hosting has a lot of channels that are helpful to users that are in need of support. Below, we will be discussing how to contact A2 Hosting customer support in order to get help for any issue.
How to Contact A2 Hosting Customer Support
As established earlier, A2 Hosting provides a lot of ways to contact its support team. You can decide to either use the live chat, email, or phone call channel.
The best part is that these channels (phone calls & live chat) are available to everyone, whether you are a customer or not. Although the support department or personnel that will attend to customers is different from the one that attends to non-customers.
Now, let us see how to contact A2 Hosting customer support in the three possible ways.
Connecting via Live Chat
The best way to connect with the A2 Hosting customer support team is via live chat. This allows you to get your response in minutes or even seconds because of the availability and speed of the agents on this channel.
We have been using the live chat for a while and haven’t recorded a disappointment yet. The agents are fast, competent, and experienced gurus as the host claims.
The live chat support channel is accessible from anywhere on the A2 Hosting website whether you are logged in or not. To connect with live chat support, you need to click the green message button at the bottom right corner of your page.
If you are not logged in, it automatically assumes you want to chat with the Sales department. However, you will have the chance to choose the Technical department on the form. In order to connect, you will need to provide your email address and name. Afterward, click on the Start Chatting button and you will be added to the queue.
Typically, you will get connected in a matter of seconds. But sometimes, it may take longer. The longest we had to wait for was about 15 minutes and it was worth it. The interaction was fast and smooth afterward.
The live chat support channel is available to customers 24/7. Therefore, you can bring your issues to them for resolution almost any time and someone will be available to help out.
Our overall experience using this channel for support has been wonderful. Thus, we recommend it!
Connecting via Phone Calls
Another way to connect with the A2 Hosting customer support team is through phone calls.
The company has several phone numbers that are dedicated to particular regions. If you are in the United States, you can get help by calling 734-222-4678. Since these numbers are not toll-free, you have to note that you will be paying your service provider for the call. This cost varies by location and international fees may apply.
Nonetheless, if you are in India, you can still contact A2 Hosting via their toll-free number 000-800-443-0025. A2 Hosting does not charge a dime for any of the calls no matter which number you use or where you call from.
We recommend using this support channel for inquiries rather than solving issues on your site. Here, there is no way to share screenshots of the issues you are having on your website with the agents. Therefore, it could be hard or near impossible for an agent to know what the issue you are reporting is.
On the other hand, it is great for inquiring about upgrades, billing issues, and other general questions well within the scope of A2 Hosting support.
The phone support is available to everyone whether you are a customer or not. You can access the phone number for your specific region on their website.
Connecting via Tickets
The last way to contact A2 Hosting support is through tickets.
However, not everyone has access to this channel since it requires logging in to the Client Area. Therefore, you need to be either a present or past customer who still has access to the A2 Hosting Client Area.
Once you log in, you can see the Open New Ticket button on the homepage of your Client Area. Click on that and choose the category that best describes your reason for contacting support. You can choose either Support (for technical issues), Sales, Billing, or Migration.
Once you do that, some fields will be automatically created for you and you will be able to choose the related answer from the options. Once you follow the on-screen instructions, you will be able to submit your ticket.
Typically, A2 Hosting should reply to your tickets within 24 hours. You can see the replies to your tickets by going to your Client Area and choosing the ticket from the list of available (open) tickets. Additionally, when you get a reply, you will receive an email notification.
NOTE: Regardless of which support channel you use, if you are a customer, A2 Hosting will ask you for a support PIN. This is a unique 8-digit number that they use to identify you as a client or former customer. You can get this from your Client Area as it is boldly displayed on the homepage under the Support PIN section (left side).
Other Ways to Get Help on A2 Hosting
Aside from contacting A2 Hosting customer support channels for human assistance, there are also other ways to get help from this web hosting company.
A2 Knowledge Base
A very resourceful way to get help without calling A2 Hosting or chatting with an agent is by using the Knowledge Base.
A2’s Knowledge Base is very rich with information on many hosting-related subjects. You will get access to articles and materials that will guide you when you are just starting with the provider. Moreover, there are guides on WordPress-related topics as well.
The best thing about the Knowledge Base is that it is well-illustrated. Most of the tutorials there have screenshots of the steps being described no matter how simple they are. In addition, you can search the directory by using a keyword in order to get suggestions for a helpful article. If you are not looking for anything in particular, A2 groups all the articles and presents these categories as tiles. Therefore, you can just choose a particular one and go through it.
This channel is available to both clients and non-clients and does not require you to provide information to anyone. It could be helpful in learning so much about websites, WordPress, and hosting if you are a beginner and the topics are important to you.
Frequently Asked Questions
Is A2 Hosting Customer Support Reliable?
Based on our expert experience with A2 Hosting services, it has pretty terrific customer support. They are swift, competent, and quite reliable. There is literally no issue that is beyond resolution and most of the agents are experts or as they call themselves, “Gurus”. Thus, you can rest assured that you are in good hands.
Does A2 Hosting Have Email Support?
A2 Hosting does not offer email support for its customers so it is impossible to contact them via this channel.
However, for presale purposes, A2 lets you fill out a form and they will contact you at the email address provided to answer your questions or address your concerns.
