Purchasing a VPN only to dislike it after spending your hard-earned money surely feels discouraging. Surfshark is one of the best providers you can get, and despite being so affordable, people often fall in love with it due to its performance, security, and streaming capabilities.
Unfortunately, this provider has a fair share of flaws, such as a kill switch that sometimes won’t work, slower speeds, and occasional connection issues. If you don’t like it or you find it underwhelming, you might be wondering how to cancel Surfshark VPN and get a full refund.
Don’t worry. That is entirely possible and in today’s guide, we’ll show you an easy way to cancel your Surfshark subscription and get reimbursed so that you don’t lose any money. In the end, we’ll also give you a Surfshark alternative we think you should try after canceling this provider.
Cancel Surfshark in a Few Minutes: Here’s How!
If you don’t like Surfshark and think about canceling it, don’t fret – it’s pretty simple.
- Go to Surfshark’s website and open the Help Center.
- Scroll down and select “Chat With Us” to open the chat window.
- Provide your email and name and type in the cancellation request.
- Follow the steps of the support team agent to cancel Surfshark.
- In search of a better VPN? Try NordVPN instead!
Canceling the provider in the first 30 days will result in a full refund of your subscription. If you’re out of this period, you’ll only cancel Surfshark and not be charged at the next billing cycle, though, without a refund.
How to Cancel Surfshark: Things to Know
Before talking about how to cancel Surfshark and get your money back, I feel the need to clarify a few things first. After all, I want to make sure you can not only cancel your subscription but also be able to get a refund and not lose any money.
Surfshark’s 30-Day Money-Back Guarantee
With that in mind, Surfshark offers a 30-day money-back guarantee. This money-back guarantee applies to ALL of its subscription plans, meaning that, regardless of the length of the plan, you can be refunded in the first 30 days of your purchase.
You can, for example, get a monthly plan, use it while you’re abroad to bypass geo-blocks, and get a full refund when you get back home. Beware that the provider’s 30-day money-back guarantee is strict and if you cross this period, you will not be able to get a refund.
Also, keep in mind that abusing this commodity is not recommended. If you got a refund one time and you buy a subscription after, let’s say, a month, Surfshark will not issue a refund if it detects you as spam. When it comes to canceling your subscription, you can do that at any time, of course.
But if you choose to cancel it outside of the 30-day period I mentioned, you’ll just stop the provider from charging you again but you won’t get even a partial refund. I actually explained everything about that in the Surfshark VPN review, so check it out if you want.
How to Cancel Surfshark and Get a FULL Refund?
Okay, so let’s get to the nitty-gritty of the subject now. Let’s say you don’t like the provider, you made up your mind, and you really want to cancel your subscription. On top of that, you’re still in the first 30 days of your purchase, so you can cancel Surfshark and get a refund.
In this case, simply visit the provider’s website, scroll all the way down, and click on Help Center. You need to contact the support team and since the provider offers 24/7 live chat support, you can do so by clicking on “Chat with us” on the page that opens.
Once you do that, the live chat widget will open from the bottom-right part of the screen. Here, type in your name, email, and message. For the message, say that you want to cancel Surfshark and get a full refund. Click on “Start chat.”
Disclaimer: The image below is an illustration of how the process looks. I provided an email with no subscription to avoid getting a refund on the subscription that I’m using.
In about 10 seconds, the support agent will enter the chat and he/she will most likely ask you about the reason for canceling your subscription. You can say that you don’t need the VPN anymore, that you don’t like it, or whatever you see fit.
Either way, the agent will initiate the refund process and send the refund request to the billing department. After that, getting the money back in your account can be instantaneous if you use PayPal or in 3-5 business days for credit/debit card users.
Whatever the case, you will get refunded and you’ll successfully cancel Surfshark.
Canceling Surfshark’s Auto-Renewal
Users who aren’t eligible for a refund can only cancel the subscription without getting their money back. In this case, you don’t have to contact support. Instead, visit the site and click on “Log In” in the upper-right corner of the home page.
Simply sign in to your account, click on the profile icon, and choose Subscription. You will see your active subscription now, as well as the option to cancel it. Simply click on that option, confirm your choice, and you’ll stop all recurring payments from Surfshark.
In this case, you’ll be able to use the existing subscription until it expires, after which, you won’t get charged again, and thus, you won’t be able to use this VPN.
Which VPN to Use After Surfshark?
After that process is complete, you might be tempted to try another, better VPN. If that’s the case, we recommend going straight for NordVPN as the absolute best VPN service in 2024. At first, it’s more expensive than Surfshark, which makes you wonder if it’s worth the price difference. It is – the price difference is very small, in the end.
In addition, we’re talking about the fastest provider with 6,300+ servers in 111 locations. We should mention that NordVPN is better for streaming and offers an incredibly reliable kill switch, so it fixes one of the biggest issues with Surfshark.
This provider comes with a certified no-logging policy, offering RAM-based servers plus the NordLynx VPN protocol, which is currently the best around. We also advise using NordVPN due to how dependable it is. Its 10 Gbps servers are blazing-fast and connection issues are non-existent.
NordVPN is great for torrenting with dedicated P2P servers, going safely on the deep and dark web, or simply enjoying the internet in complete safety. Much like Surfshark, the provider offers a 30-day money-back guarantee for all plans, which is further accompanied by an awesome deal that reduces the price.
NordVPN’s two-year plans are discounted by more than 60 percent, making its already cheap price even more affordable. Through our site, you can get the best VPN currently available, save some money, and enjoy all of its valuable features hassle-free.
If you want to consider other alternatives, CyberGhost and ExpressVPN may interest you.
Bottom Line
Wrapping things up, you should now know how to cancel Surfshark and get a full refund easily. As long as you request a refund in the first 30 days, you’ll have no problems getting it. And if you’re over the first 30 days of your purchase, you can still cancel Surfshark without a refund.
Those who don’t like this provider have plenty of choices on the market. However, we recommend NordVPN as the superior one. It’s simply more quality and offers better performance, stronger security, and superior streaming capabilities, which makes it a better option overall.
We also recently did a full NordVPN vs Surfshark comparison, so if you’re still in doubt, don’t be afraid to read it and see why NordVPN is the perfect alternative.
