With hundreds of VPNs flooding the market, it’s not strange to get one that isn’t great. Many people want to know how to cancel PrivateVPN, despite this provider’s obvious qualities. Despite being safe, secure, and relatively fast, the provider has some glaring issues.
Some of them include a small server fleet, poor streaming capabilities, and not the best user experience. If you’ve made up your mind and you want to cancel PrivateVPN and get a refund, we’ll show you how to do it effortlessly. Also, we’ll give you a couple of alternative VPNs that you can check out.
How to Cancel PrivateVPN: What Should I Know?
PrivateVPN is a very flexible provider, offering three subscription plans. It’s a premium provider by default and there aren’t any free plans – obviously. The greatest thing when talking about refunds is that they’re available for ALL plans, even the 1-month plan.
The provider offers a 30-day refund policy with no conditions. This means you can get a FULL refund in the first 30 days of your purchase. Furthermore, the refund policy has no bandwidth limits or anything. You can still be refunded no matter the amount of bandwidth you used previously.
Another thing to know is that this refund policy is stringent. If it’s the 31st day of your purchase, you CANNOT get a refund. Instead, you can always cancel your subscription without getting your money back. To be precise, canceling the subscription is always possible.
If you’re getting a refund, your subscription stops immediately and the VPN isn’t usable anymore. If you’re just canceling it, you’ll basically stop the company from charging you on the next billing cycle. However, you’ll be able to use the service until the cycle finishes.
Last but not least, refunds will work on your first purchase. Subsequent purchases won’t be valid, at least if we’re talking about several subsequent purchases in a short period. That said, we think it’s time to see how to cancel PrivateVPN and get a refund, so follow us to the next part.
Cancelling PrivateVPN & Getting a Refund
In the PrivateVPN review, we published recently, we were fond of its 24/7 live chat support. It’s not the fastest around but it’s useful if you’re, for example, canceling PrivateVPN and getting a refund. This is actually all you need to successfully cancel this service and be refunded.
The first step is to click on the live chat widget in the bottom-right part of the screen. From here, to initiate the chat session, you’ll need to click on “Send us a message” and then enter your email and message – pretty easy.
As you can see, we immediately said we want a refund. To that, Edward (support team member) responded that he wants to know the reason for our refund request. You don’t have to lie about anything here. Below, you see our response:
We said that we didn’t have any particular issues. Instead, we just didn’t need a VPN anymore, which is the case because we’re using ExpressVPN – a much better provider. After this, Edward asked us once more if we were sure about our decision:
As you can see, we said that we still want a refund, to which Edward responded positively. He forwarded our refund request to the billing team for further processing.
The billing team will take up to 24 hours to respond to your refund request. Make sure you have your email password because you’ll be notified via your email regarding the refund process. Either way, it’s easy to cancel PrivateVPN, plus, the company won’t make you wait for long to get a refund.
As you can guess, the whole chat session lasted for about 5 minutes and in the end, we got our money back without problems. If you’re not eligible for a refund, the outcome will be different. You’ll cancel ProtonVPN but without a refund. This should be obvious if you’re out of the 30-day refund period.
PrivateVPN Alternatives: Which VPN to Get Next?
Now that you got your money back from canceling PrivateVPN, you might be wondering if there are better providers to get. Believe it or not, there are, and we know at least 10 of them. To avoid overstretching this article, we’ll give you 2 much better options.
ExpressVPN
ExpressVPN is our #1 alternative to PrivateVPN. It’s much better in every way, starting with the larger server network of 3,000 servers in 94 countries. In addition, it’s also the fastest VPN on the market, boasting speeds much faster than those of PrivateVPN.
We also like ExpressVPN’s streaming capabilities. With it, you’ll be able to watch Netflix US, which this provider can’t unblock. Aside from that, ExpressVPN’s user experience is superb and it offers much better app support, with 5 simultaneous connections.
ExpressVPN has 3 security audits as well, and its strong encryption and reliable IP/DNS leak prevention do make a difference. Conversely, the provider is a bit more expensive as well but it also comes with a 30-day money-back guarantee, plus as 49% discount and 3 free months for the 1-year plan.
You don’t need an ExpressVPN coupon to take advantage of this special offer. Simply click on the button below:
CyberGhost
When you cancel PrivateVPN, it might be time to check for a cheaper VPN. CyberGhost will fit your bill undoubtedly, as its longest plan will cost you around $2 a month. For this price, you’re getting 9,500 servers in nearly 100 countries plus excellent security.
The provider even includes an ad blocker and WireGuard support. PrivateVPN’s WireGuard support is only for manual setup, which is quite limiting. Another thing is that CyberGhost has special streaming/torrenting servers, so it’s easy to enjoy these activities.
Unblocking Netflix or BBC iPlayer is a breeze. Furthermore, the service offers Smart DNS that you can use for streaming and there are RAM-only servers for added privacy. CyberGhost has a 45-day refund policy, by the way, so you have even more time to test it out.
In Conclusion
Now that you know how to cancel PrivateVPN and get a full refund, don’t be afraid to do so.
Being dissatisfied with one VPN leaves plenty of space to go for another. PrivateVPN might not be your bag of beans and that’s okay – it’s not particularly great either way.
When you cancel PrivateVPN, you have options like CyberGhost or ExpressVPN, both of which are much better. If you’re up for a cheaper option, you can check our CyberGhost free trial trick to test it out. And if you’re better off with the best, albeit more expensive option, ExpressVPN is the way to go.
