Regarded as one of the best VPNs around, NordVPN serves millions of satisfied users. In my NordVPN review and test, I highlighted its pros and cons, and while it’s phenomenal, it’s not perfect. Thus, some users might encounter connectivity issues or occasional slow speeds.
Whatever the case might be, if you don’t find this service satisfactory, you’ll most likely want to get a refund. So how to cancel NordVPN and get a full refund in that case? Can you actually get a refund at all? Is the process complicated?
I know you have many questions but things are much simpler than it meets the eye. In the following guide, I’ll show you how to cancel your NordVPN subscription and get full reimbursement without losing any money.
Canceling NordVPN – What to Know?
The first thing you’ll want to know is how to cancel your NordVPN subscription. If you don’t like it, you don’t want to be charged ever again for a VPN you’re not gonna use – right? Well, in that case, there’s one thing to know before engaging in this process.
NordVPN’s 30-Day Money-Back Guarantee
When canceling NordVPN, it’s vital to be aware of its 30-day money-back guarantee or a refund period – call it whatever you want. Thanks to this commodity, if you cancel your subscription in the first 30 days, you’ll get a FULL refund with no specific conditions.
Simply put, if you don’t like it for any reason, the provider will issue full reimbursement and give you your money back in a few business days.
However, NordVPN isn’t stupid and won’t tolerate abusing the service. If you repeat the process several times, the VPN won’t allow you to get a refund anymore for obvious reasons. That said, you need to know that you can always cancel NordVPN but you can’t always get a refund.
If this is your first time purchasing a subscription for this service and you’re canceling in the first 30 days, you’re eligible for a refund. If not… well, you’ll just have to know how to cancel NordVPN.
How to Cancel NordVPN & Get a Refund
Thanks to NordVPN’s 24/7 live chat support, you can get in touch with the provider at any time. Thus, this is going to be the backbone of my solution. To cancel your subscription, simply open the live chat widget in the bottom right part of its website.
Next, you’ll see the option that says “Chat”, so click on it and the live chat session will open, albeit with NordVPN’s chatbot. I recommend saying “I want to talk to a human” and then choosing “Billing” from the categories that appear.
After a few moments, NordVPN’s representative will respond and he’ll ask you a few questions. Sometimes, they’ll ask you for a reason behind wanting to cancel and sometimes, they’ll just want your email to verify that you’re an existing user.
Whatever the case may be, they won’t harass you or try to reel you in. If you’re determined to get a refund, they’ll issue it right away and inform you of it. Then, depending on your payment method, it’ll take a few business days to see the money in your account.
From my experience, that’s around 3 business days.
Once again, the second part about getting a refund applies only if you ask in the first 30 days of your purchase. If not, the provider will just cancel your subscription and won’t charge you the next month.
How to Cancel NordVPN via Email?
If you aren’t a chatty type and you’re not in a rush, you can cancel the service via email. On the site, you’ll find NordVPN’s contact email which is [email protected].
Knowing this, all you need to do is contact support by sending it an email at this address. The process is identical, as you need to say that you want to cancel and get a refund if you’re eligible for it.
However, this time, the support team won’t respond as fast and you’ll have to wait for an hour, two, and sometimes more. The outcome will be the same, though, as they’ll still cancel your subscription and if eligible, they’ll give you your money back.
Disabling Auto-Renewal
Another thing you can do to avoid being charged again is to disable auto-renewal. To do that, sign in to your account by clicking on “Log In” in the upper part of its website.
Now pay attention to the left-hand side menu where you’ll see the option called “Billing.” Click on it and then select “Subscriptions.”
Here, you’ll see that Auto-renewal is set to ON, but if you click on “Manage” next to it, you can disable it. In this case, NordVPN won’t charge you next month or year but you can still use it until the subscription expires.
I recommend using this option if you aren’t eligible for a refund. Because, if you cancel NordVPN, you won’t be able to use it anymore as soon as you do it. However, if you just disable Auto-renewal, you can still use it, just in case you change your mind down the road.
If I Cancel NordVPN, Which VPN Should I Try?
If you end up not liking NordVPN, I recommend trying a better alternative – ExpressVPN. This VPN offers a big 49% discount and 3 months free for its annual plan, making it an affordable option for those looking to save money.
Besides, ExpressVPN is faster and offers servers in 105 countries, which is 40+ more. Apart from that, it’s great for streaming on Netflix, downloading torrents safely, and enjoying rock-solid security online.
Coupled with a no-logs policy and 256-bit AES encryption, ExpressVPN will satisfy even the most demanding users. Much like NordVPN, it offers 24/7 live chat support, accompanied by exceptional device compatibility that makes it usable on every device.
We should also keep in mind that ExpressVPN offers 8, while NordVPN is limited to 6 simultaneous connections. This will help you protect more devices with one subscription. This VPN comes with Parental Control to aid in blocking adultery and protect your children online.
It’s a vast improvement over the past formula that had already been extremely popular. ExpressVPN’s Lightway protocol is faster than NordLynx and can bypass censorship in China. This makes ExpressVPN a perfect alternative that you should consider if you cancel NordVPN.
And to be honest, it’s more reliable than NordVPN on a grand scale, and for me, definitely easier to use. Sure, it’s a tad more expensive but if you didn’t like this provider anyway, I think that ExpressVPN will be a perfect alternative to NordVPN.
Should I Use a Free VPN Instead?
With ExpressVPN being the best alternative to this service, canceling NordVPN shouldn’t be followed by a free provider. NordVPN is simply too valuable and better than most paid services, let alone free VPNs that are miles below it. In short, you shouldn’t use a free VPN.
These providers won’t replace NordVPN in any way. They’re known for annoying traffic limits coupled with limited speeds. Options like ProtonVPN even limit your P2P capabilities and won’t allow for torrenting, whereas, NordVPN’s P2P servers are there.
Streaming-wise, don’t expect much. Free VPNs won’t unblock Netflix catalogs or any other prevalent streaming services. We should also point out that they have infinitely smaller server parks, offer apps only for basic platforms, and don’t take the best care of your security.
For example, we have Urban VPN that keeps tons of logs while failing to provide proper encryption. This is our worst fear when using a free VPN and should be yours too. Instead of searching for a free VPN, consider using a premium provider like ExpressVPN… for free, perhaps.
Like NordVPN, ExpressVPN offers a 30-day refund policy for all plans. Once you cancel NordVPN and get your money back, try ExpressVPN. If you like it, good. If not, cancel it and try another service like CyberGhost, which is cheaper than both.
Conclusion
With that said, you now know how to cancel NordVPN and get a full refund. Its 24/7 live chat offers an easy way of doing this, as you can cancel your subscription in a minute or two. Additionally, a 30-day money-back guarantee makes refunds possible.
Contacting customer support in the first 30 days makes you eligible for a refund, so you won’t lose any money. Besides, you can use this money to test another VPN like ExpressVPN and hopefully get a better experience. With ExpressVPN, you can never go wrong.
